Refund Policy

Refund Policy

1. Introduction

At Academy by Cyberomnes, we strive to ensure that our users have a satisfying learning experience. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting a refund.

2. Eligibility for Refunds

• Courses: Refunds for courses purchased on Academy by Cyberomnes are available within 14 days of the purchase date, provided that no more than 25% of the course content has been accessed or completed.
• Subscriptions: Refunds for subscription-based services are available within 14 days of the initial subscription purchase. Subsequent subscription renewals are non-refundable.
• Digital Products: Refunds for digital products such as eBooks or downloadable content are only available if the product is defective or not as described.

3. Non-Refundable Items

• Courses that have been completed.
• Courses purchased more than 14 days prior.
• Subscription renewals.
• Gift cards and promotional items.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to our support team at [email protected] with the subject line "Refund Request." Please include your order number, the name of the course or product, and the reason for your refund request.

2. Review Process: Our support team will review your request and may ask for additional information to process your refund.

3. Approval and Processing: If your refund request is approved, we will process the refund within 7-10 business days. The refund will be credited back to the original payment method used for the purchase.

5. Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank or credit card company as processing times can vary. If you have done this and still have not received your refund, please contact us at [email protected] for further assistance.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Refund Policy on our Website.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].